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FAQ

Quick Installation Guide - Wizard Mode

  • Install Software

    Install "IP Camera Super Client" from the disc supplied in the package . If the disc comes with your package is not readable or damaged, you can download all the contents from our official website: http://www.eskynow.com.

    The set up window will pop up when you click Install Super Client, go through the installation steps by following the on-screen instructions.

    Figure 1
    Esky C5900 CD

  • Connect Hardware

    Double-click IP Camera Wizard icon to start IP Camera Configuration. Select the mode you want to proceed. Here we choose Wizard Mode to illustrate the process.

    Click Wizard Mode(Figure 2-1).

    Figure 2-1
    Esky C5900 Wizard

    Attach the external antenna to the camera. Plug the IP camera in power and then connect the camera to your router using the provided Ethernet cable.

    The green network light at the rear of the camera will blink and the power indicator will turn yellow permanently, meanwhile the camera will pan and tilt automatically.

    After 60 seconds initialization process, click Next(Figure 2-2).

    Figure 2-2

  • Find Camera

    In this screen, the software will automatically find all IP cameras in your network. Select the camera your want to configure(Step A in Figure 3) and click to continue(Step B in Figure 3).

    Figure 3

  • Configure IP Address

    You can see the network parameters of your IP camera in this screen. You need to make sure they are correct before you can view the camera from your PC.

    If you see red words “ The camera can not be accessed, please set with one key or manually set” on your screen as shown in Figure 4-1, it means that the IP address of your camera needs to be configured. There are two ways to configure the parameters: One Key Set or Manually Set. The software will configure the parameters automatically if you click One Key Set. You can also use Manually Set if you understand what you are doing. The goal of this step, whether One Key Set or Manually Set , is to configure the IP address of the camera to match your local network. For example, if the IP address of your router is 192.168.1.1, usually the IP address of the camera should be 192.168.1.2-254, subnet mask should be 255.255.255.0, and Gateway and DNS server should be your router IP address,192.168.1.1 in this case. You can leave the Port as it is or choose whatever you want.

    Figure 4-1

    If the IP address is set correctly, you will see black words “The camera can be accessed, click 'Open' button to access immediately…” on your screen as show in Figure 4-2. At this time, you can click "open" to view the camera.

    Figure 4-2

  • View Camera in Browsers

    After you click Open button in last step(Figure 4-2), a browser window should be opened. You need to enter username and password to login as shown in Figure 5-1. The default username is "admin" and password is blank.

    Figure 5-1

    Depending on the type of your browser, you can choose ActiveX mode (if the browser is Internet Explorer) or QuickTime media player Mode (if your browser is FireFox or Chrome). If you login in IE for the first time, you may be asked to install an ActiveX plug-in as shown in Figure 5-2. Now you should be able to see video in your browser. If not, try a different browser. You need to copy the URL to the other browser.

    Figure 5-2

  • Configure WIFI

    In Figure 4-2 of Step 4, click Next. You will be requested to enter username and password again. They are the same as last step. Make sure "UsingWireless Lan " is checked(Step A in Figure 6 ), next click Scan to find available WIFI networks. If the network does not show up as you expected, please scan again(Step B in Figure 6).

    After your WIFI network shows up in the list, click it to configure(Step C in Figure 6). SSID, Network Type, and Encryption will be filled automatically. You need to enter Share Key of your WIFI network(Step D in Figure 6). Then click Apply. Now the information will be written into the camera and the camera will be restarted.

    Now it's time to test WIFI connection. Unplug the Ethernet cable, then turn back to your browser window. Refresh your browser to check if you can still see the live video.

    Figure 6

  • Configure DDNS

    The purpose of this step is to enable you to access your IP camera remotely from Internet using domain name instead of IP address. We assigned a SN for each camera and have a dedicated DDNS server running. The software will read SN and DDNS server information automatically from your camera. You can also find SN and DDNS server from the bottom of the camera. For example, the SN is tofu, the DDNS server is user.ipcam.so, then your Internet domain name is tofu.ipcam.so. However, you cannot access your camera from Internet before you finish step 8 (Configure Port Forwarding).

    Figure 7

  • Configure Port Forwarding

    In order to access IP camera within your local network from outside, you need to create a special tunnel in your router. This is called Port Forwarding. Our software can configure Port orwarding for certain brands of routers automatically . For other brands, you need to log into your router to configure manually. Click Set Port Forwarding button to auto-configure. In the pop up window, you need to enter the brand of your router, login and password. If your brand is not in the list, you have to configure it manually. Please refer to router user manual for how to configure.

    After you configure port forwarding successfully, you should be able to access live video from the Internet using the assigned domain name. Congratulations ! Your camera set up is finished !

    Figure 8

Quick Installation Guide - Advaneed Mode

If you have some technical knowledge or experience, you can use this advance mode to configure all parameters in one interface.

  • Current Computer: Network parameters of your current computer are listed here .
  • Cameras: Software will detect all eSky IP cameras in your local network and list them here. You can select one of them to configure.
  • Camera Information: Network parameters of the selected camera are displayed here. You can modify them directly then click apply, or let software configure them for you by clicking One Key Set.
  • Set port mapping:Our software can configure port forwarding for certain types of routers automatically. You can click here to find out if your router is in the list. Otherwise, you need to configure port forwarding in your router configuration interface. Please refer to your router manual for that.

Quick Installation Guide - Browser Mode

IP Camera Finder software can only be run in Windows. If your operating system is Mac OS or Linux, you have to configure in browsers.

  • Make sure your IP camera is powered on and connected to your network through Ethernet cable.
  • You can find default IP address and port number of your camera on a label attached on the camera. Note: If you have more than one eSky IP cameras, shut down other cameras for now to avoid IP address conflict.
  • Make sure your computer is in the same network as the default IP address of the camera. For example, if your camera's IP is 192.168.1.126, your computer should have a 192.168.1.x address too.
  • Open a browser, type in the default IP and port number of the IP camera . For example, the default IP is 192.168.1.126 and port number is 81, then type in http://192.168.1.126:81. You will be asked to enter username and password. The default username is “ admin” and password is empty. You can find Basic Network Setting on the left side menu. Click it to configure network parameters.
  • After the configuration is done, click Set to save it to the camera. At the same time, the IP camera will be rebooted.
  • If you change the IP address of the camera to a different network, make sure to change the IP address of your computer to the same network as the camera. Otherwise you won't be able to access the camera in browsers after rebooting.